25 Beach Street, Fitzroy
Freephone 0800 757 2925
TripAdvisor WiFi Sky TV
Book Direct for the Best Rates!



Airline Reservation Numbers

Air New Zealand 0800 737 000

Qantas 0800 808 767

Airport Details

The nearest Airport is 10-15mins drive on the main road north.
New Plymouth Airport
New Plymouth 4373

Head south on Airport Dr toward State Highway 3
1.9 km

Turn right onto State Highway 3 (signs for Route 3/New Plymouth)
6.2 km

Turn right onto Devon St E
650 m

Turn right onto Beach St

Airport Shuttle

(06) 769 5974

0800 373 001

Alarm Clock

An alarm clock is located on the bedside table. If you have any difficulties setting the clock, please contact Reception.

Bikes to Borrow

If you feel like a ride along our foreshore we have a couple of bikes available for guests to borrow. Just ask at the office

Blankets and Pillows

These are kept in the wardrobe or pillow box, extra available upon request


Menus menus are available at reception. Please order at front desk by 8.00pm previous evening. Continental breakfasts may be delivered the night before.

Cooked breakfasts on weekends available from 8 am

Car Rentals

Avis 0800 655 111

Budget 0800 652 227

Hertz 0800 654 321

Pegasus 757 5255

Thrifty 0800 737 070

Ceramic Cooktops

If there are any spillages on ceramic tops, treat as follows:

If sugary liquid wipe immediately while hot

All other spills wipe element when cold.

Check in/out times

Check in time is from 2.00pm

Check out time is 10.00 am

Any other arrangements must be at the management discretion

Cooking in the Units

Please avoid cooking shellfish and other odour-smelling foods in our motel units, as this will leave lingering food odours that may be offensive to subsequent guests. A cleaning surcharge of one night’s accommodation may be added to your account if this occurs.

Credit Cards

We accept all major credit cards: Amex, Diners, Mastercard & Visa. Personal Cheques cannot be accepted unless prior arrangements have been made.

Daily Room Service

All units will be serviced daily unless requested otherwise. Fresh towels, toilet paper, soap, tea, coffee etc will be supplied daily. It is Motel Policy that our cleaning staff do not move personal items, so this may impede what servicing staff can do. Should you specifically want the bed made please make sure that it is clear of personal items. We also have a policy to try and conserve our natural resources, so if you are happy to re-use your towels please hang them on the heated towel rail and if you would like fresh ones, please place them in the bath.


The nearest dentist is the Medicross Dental Clinic, Richmond Centre, Egmont St, 0800 TOOTHACHE or 757 3600

Domestic Animals

As much as we like them, they are NOT PERMITTED in the units. However guide and hearing dogs are welcome here.

Dry Cleaning

This can be arranged. Please leave at Reception by 9.00am for same day service.

DVD Players

We have provided DVD players in some units for your use. If there is not a DVD player in your unit, please come to the office and we can give you one. To watch a DVD put the TV onto AV1. If you would like to hire a DVD we have a membership at Video Ezy for you to use. Call into the office and collect the membership card and they will allow you to rent a DVD. Please ensure all DVD’s are returned by the due time as a penalty will be passed on if they are not.

Electric Blankets

These are available on all beds in winter. Each side of the bed has a separate temperature control. Setting 1 is the lowest with 3 being the hottest. Please make sure you turn these off when finished.


Standard NZ current 230/240 volts/AC


Reception Staff are available to deal with any requests for the sending of faxes.

There is a charge for both incoming and outgoing faxes and will be charged at the Telephone Rates.

Filtered Water

All of our units have a water filter to enhance the taste of the New Plymouth water supplies.

Fire Evacuation

Please read the instruction sheet located on the wall by your door in your unit. In case of evacuation please follow any instructions given by staff

Guest Laundry

Situated down the right of the complex. Hours: 8 am – 8 pm. There is an iron/ironing board available in the wardrobe of every unit. A clothesline is outside unit 15. We have washing powder at reception for a small charge. We have another machine available if needed.


Supplied in your unit


All units have air-conditioning for cooling and heating. When turning on the air-conditioning unit, please allow five minutes before adjusting any of its functions as the unit will not work properly. If this happens, remove your key tag for one minute to reset the air-conditioning unit.

Important Numbers


POLICE 1 – 111

INFO CENTRE 1 - 759 0897

AIRPORT SHUTTLE 1 – 0800 373 001

Internal Phone Numbers

To contact Reception dial 0

If you want to call another unit you will need to put a 4 in front of the unit number i.e. unit 2 is 402.


We have Wireless High Speed Internet available in

all units. This is through our Traffic Mate system. A code can be issued from the office. We offer 500mb per day free.

There is an option to purchase more internet if needed. This can be done from your device and will be automatically charged to your unit.

Key Tag

Please place the tag of the key into the power box in your unit under the light switch. This is required to turn on your TV and heating.

Please remember to hand in your key to the office.

A charge of $15 will apply for lost keys.

Late Check Out

A late check out may be arranged but depending on availability, this is not always possible, so we ask that you notify Reception as soon as possible as we don’t want to offend you by asking you to depart before your planned time. An extra charge may apply.

Lost Property

If the cleaners find any articles left in the unit after you have checked out, we will endeavour to contact you ASAP. A stamped Courier Bag is required to return items. Food items will be disposed of.

Luggage Storage

We are happy to store luggage if necessary, please just ask at reception


If you encounter any broken or faulty equipment during your stay we would be most grateful if you would advise us. This allows us to have the fault rectified promptly. Guests will be responsible for any damage to room furnishings and fixtures.


The nearest doctor is the Medicross Centre,

Egmont Street Ph 7598915


We will endeavour to deliver all messages received on your behalf to your unit at our earliest opportunity


Milk is supplied with our compliments on your arrival and during servicing of units

Noise Control

0800 766600

If you have trouble with fellow guests please let us know. Dial 0. We don’t always hear the disturbances and if we don’t know we can’t help

Office Hours

7.30 am – 9pm Mon – Fri

8am – 9pm Weekends and Public Holidays.

Every request or enquiry will receive courteous attention at all times but we would appreciate the observance of the above hours unless the matter is urgent. Guests wishing to depart prior to office opening are asked to settle their accounts the previous evening.

Phone Chargers

Forgotten to bring your charger?

Enquire at reception as we have a large selection that you may borrow


Here at Fitzroy Beach Motel we endeavour to recycle as much as possible. To assist us in this please leave any recyclables next to your rubbish bin.


For your own protection we advise you to:

Lock your car

Make sure your room is secure when empty

Check thoroughly that you have collected all your possessions when you leave.


Please note that all our units are non-smoking. For the comfort of incoming guests smoking outside the unit would be appreciated. A cleaning charge of one night’s accommodation will be incurred if the unit has been smoked in.

Surf Board Hire

Just down the street at Beach Street Surf Shop you can hire surfboards, wetsuits and paddleboards as well as surfing and paddleboard lessons


New Plymouth City (06) 757 3000

Energy City (06) 757 5580

Freedom Driving Service 0800 956956


For all calls, please refer to instructions by your telephone. Please remember dial “1” to get an outside line.

If phoning Motel after hours and you know the extension-required press 4 before the room number. Eg if the room number is 13 then dial 413.

All phone calls are charged at current Spark rates for business.


We now have sky decoders in every unit. To turn the TV on, use the remote, there will be a small delay while sky warms up. We only have one remote which operates both the TV and sky. We have the full range of programmes including movies and sport. Please refer to the sky book for what is on. There is also Freeview on the TV’s in the bedrooms. Please turn on the TV with the TV remote and put the TV onto AV. Changing channels is done with the Freeview remote.


The privilege of having visitors is at the discretion and by courtesy of the Motel Management and is not the accepted right of the paying guests. Kindly ask your visitors to park their cars on the street at all times. In consideration of other guests we do not allow parties or large gatherings in Motel units. Your guests must leave quietly before 10.00pm

Get in Touch

Managers - Deborah and Mo Tawa
0800 757 2925 - +64 6 757 2925

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